Frequently Asked Questions

Five credentials: the CFA Program (Levels I, II and III), GARP’s FRM (Parts I and II), the CAIA charter (Levels I and II), the CFP® certification exam, and the CFA Institute Sustainable Investing Certificate (formerly the Certificate in ESG Investing). We deliberately keep the catalogue to these so each one stays deep, current and exam-accurate rather than spreading thin.

No. We focus only on CFA, FRM, CAIA, CFP and the ESG certificate. If you are studying for an actuarial exam or the GMAT, we are not the right fit today.

Across the five programs the library includes 1,790 curriculum readings, a 16,500+ question bank, 21,000+ spaced-repetition flashcards and 27 full-length mock exams — and every practice question ships with a worked explanation. These figures are counted from the live database, not marketing math.

Yes — CFA Levels I, II and III; FRM Part I and Part II; CAIA Level I and Level II; CFP across both study parts; and the ESG certificate, which is a single exam with no levels. You choose the specific level when you start, and your study plan is built for that level.

Yes. Material is reviewed against the official curriculum each cycle, and every meaningful change is recorded — dated and described — in our public changelog, so you can see exactly what moved and when.

The interface is available in English and Chinese. Study content itself is written in English, the language the exams are sat in.

Source-cited study notes for every reading, a question bank with worked explanations, spaced-repetition flashcards, full-length mock exams, an adaptive study planner, a performance dashboard, and the Socratic AI tutor — all working from the same curriculum map.

An AI study companion that leads you toward the answer with questions instead of just handing it to you. It is sandboxed to the sources of the reading you are on, so it stays on-curriculum rather than free-associating like a general chatbot.

It reads your performance each day and rebalances what to study next — concentrating drilling on the specific outcomes you keep missing instead of marching you through a fixed schedule. Miss a week and it re-plans, rather than burying you in overdue tasks.

Topic-level question banks let you drill a specific area; full-length, timed mock exams simulate the real sitting and are scored against published minimum-passing-score bands. Every question — practice or mock — carries a worked explanation, not just a correct letter.

Yes. A performance dashboard shows mastery by topic and how your readiness is trending over time, and the study planner uses that same signal to decide what to serve you next.

No. Omni runs in any modern web browser on desktop, tablet or phone — nothing to download or install. Just sign in and study.

From the official curriculum plus named graduate-level textbooks, with a citation on every reading so you can audit our work the way you would a research note. The full approach is written up on our Methodology page.

Yes, and we say so plainly. AI is used as a drafting tool, but every numerical example is verified by hand and every formula traces back to a cited source. The Socratic Tutor you interact with is also AI, sandboxed to each reading’s sources.

Credentialed practitioners — CFA charterholders and FRM-certified risk professionals — author the readings, and a second reviewer signs off before anything ships. The people writing an explanation have sat the exam it is meant to help you pass.

Every reading shows its sources and its last-reviewed date, and every material change is logged in the public changelog. If you spot an error, tell us and we will fix and log it.

No. CFA®, FRM® and CAIA® are trademarks of their respective owners. We are an independent prep provider with no access to private or live exam content, and we do not claim any endorsement.

Yes — one full topic per level is free, with no card required. That means a complete study note, the entire question bank for that topic, and the Socratic Tutor. It is enough to judge the material against how you actually study before you pay anything.

You buy access by program and level. Current plans and prices — including any bundles — are listed on the pricing page; we keep exact figures there so they are always the live numbers rather than a stale copy here.

Payments are processed securely by Stripe, which accepts major credit and debit cards. Your full card details are handled by Stripe and are never stored on our servers.

Yes — bundle pricing across levels is available, and we occasionally run seasonal promotions and coupon codes. Any current offer and how to apply a code is shown on the pricing and checkout pages.

It depends on the plan you choose. Where a plan renews, that is stated clearly at checkout before you confirm, and you can cancel future renewals at any time from your account.

Manage or cancel a renewing plan from Profile → Billing, or email [email protected]. Cancelling stops the next renewal; you keep access through the period you have already paid for.

The price and currency are shown at checkout before you confirm the payment, so there are no surprises after you buy.

There is a 14-day refund window from purchase, provided you have not completed more than 10% of the content for the level you bought. The full terms are on the Refund Policy page.

Yes. Bundle purchases and the lifetime tier are non-refundable after 14 days regardless of usage, and free-tier access is not refundable because it is unpaid.

No, and we will not pretend otherwise. Pass outcomes depend on hours invested, your background and exam-day variables no provider controls. What we do guarantee is that every claim in our content is sourced and verifiable.

Because those guarantees usually come with fine print that makes them hard to actually claim — that is marketing, not substance. We would rather give you a full free topic per level so you can judge the material on your own work first.

Sign up with your email and a password on the registration page. You can start your free topic straight away — no payment details needed to begin.

With the email address and password you registered. If you forget your password, use the reset link on the sign-in page; if you are still locked out, email [email protected] from your account address.

It depends on the plan — for example, a level package versus the lifetime tier. The access terms for each plan are shown at purchase.

Yes. The platform is fully web-based and responsive, so it works in any modern browser on desktop, tablet and phone. Your progress syncs to your account, so you can switch devices mid-study.

Any time from Profile → Account → Delete account, or by emailing [email protected] from your account address. The Account Deletion page explains exactly what is removed and what we are legally required to retain.

Our Privacy Policy sets out what we collect, why, how long we keep it, and your rights — access, correction, deletion, portability and objection — under GDPR, UK GDPR, CCPA, PIPEDA, Hong Kong PDPO and similar laws.

Yes. Card payments are handled by Stripe, a PCI-DSS compliant processor. We do not receive or store your full card number.

We do not sell your personal data. Our Acceptable Use terms also prohibit using our content or candidate data to train third-party models. See the Privacy Policy for how your study data is used to run and improve the service.

Email [email protected], or use Profile → Account for account and data deletion. We aim to action verified requests promptly and within the timelines set out in the Privacy Policy.

Email [email protected] for anything about your account, billing, content or the platform. It is one real inbox, monitored by the team — not a ticket maze.

We aim to reply to support email within one business day. Refund requests are processed within 7 business days of receipt.

Email [email protected] with the program, level and reading (or question) and what looks wrong. Confirmed corrections are made and recorded in our public changelog.

Business, institutional-access, licensing and press enquiries go to [email protected]. Anything to do with your own account or studying should go to [email protected] instead.